Refunds & Returns Policy

We want you to be satisfied with everything you purchase from BRITA. Should you not be satisfied with any product. Please contact our Customer Service team within 30 days of receipt to organise an exchange of the item or refund of the purchase price.  All exchanges and refunds are subject to approval by our Customer Service Department.

Our Customr Service team will be more than happy to give you the relevant details for the return of your product.

If you have changed your mind and no longer require the product, we will issue you with a refund (less any postage costs) once we have safely received the returned item.

Exchanges due to goods received by you as damaged will (subject to confirmation by our Customer Service team) be sent to you at our expense.

To exchange an item please follow the steps listed below:-

Contact our Customer Service department via email, at customerservice@ozevillage.com.aucustomerservice@ozevillage.com.au

solutions@brita.com.au This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or fax or phone with the following information when requesting to return an item:-

1. Your name, address and daytime contact number
2. Product name (eg: On Tap, Marella Cool, Elemaris XL)
3. Reason for return
4. Return for replacement, exchange or refund

We will contact you with a  instructions on how and where to send the package, as well as providing you with a return authorisation number to be included with your return.  Please do not return any item without first receiving a return authorisation number.

Please remember that all returned products must be in the original condition with all packing material, manuals and registration card(s).

Please note:- Allow 14 business days from the time the item is returned to process a refund. The refund will be in the same form as the initial payment.